Privacy Policy

Who we are

Clinical Mastery Institute (CMI) is operated by Daniel Jurjevic, an Australian physiotherapist providing online clinical mentoring services. Our website is at clinicalmasteryinstitute.com.au.

This policy explains what personal information we collect through this website, how we use it, and your rights in relation to that information. We are committed to handling personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What information we collect

We collect personal information only when you voluntarily provide it through one of the following:

• Enquiry form — your full name, email address, optional phone number, and any message you choose to send.
• Booking via Calendly — your name, email address, and any information you enter when booking a Discovery Call. This data is collected and processed by Calendly, Inc. on our behalf.

We do not collect sensitive information (such as health records or financial details) through this website.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry or booking request
• Communicate with you about CMI mentoring services
• Send relevant information you have requested

We will not use your information for unsolicited marketing without your explicit consent, and we will not sell or share your information with third parties for their own marketing purposes.

Third-party services

This website uses the following third-party services, each with their own privacy policies:

• Formspree — processes form submissions submitted through our enquiry form. See Formspree's Privacy Policy.
• Calendly — processes booking information when you schedule a Discovery Call. See Calendly's Privacy Policy.
• Google Analytics — collects anonymised usage data (pages visited, session duration, general location) to help us understand how visitors use the site. Google Analytics uses cookies. No personally identifiable information is shared with Google. See Google's Privacy Policy.

Cookies

This website uses cookies placed by Google Analytics to collect anonymised browsing statistics. These cookies do not identify you personally. You can disable cookies in your browser settings at any time.

The Calendly booking widget may also place cookies when you interact with it. These are governed by Calendly's cookie policy.

Data storage and security

Enquiry form submissions are transmitted to and stored by Formspree on servers located outside Australia. Calendly stores booking data on servers located outside Australia. Both providers use industry-standard encryption and security practices.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. However, no transmission over the internet is completely secure.

Data retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. If you request that we delete your information, we will do so promptly unless we are legally required to retain it.

Access and correction

Under the Australian Privacy Principles, you have the right to access personal information we hold about you and to request correction if it is inaccurate. To make a request, contact us using the details below.

Complaints

If you believe we have handled your personal information in a way that is inconsistent with the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

For any privacy-related questions or requests, please contact Daniel Jurjevic at danieljphysio@gmail.com.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the site after any changes constitutes acceptance of the updated policy.